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Please do not come into the surgery unless you have a pre-booked appointment.

To book an appointment, please use the DoctorLink symptom checker. This will e-mail us an outcome and the surgery will call you to offer an appointment if appropriate.

To request a prescription please e-mail us at, please do not order more than you need.

For any other queries please either call reception on 0208 892 1991 or e-mail us at

If you need to drop something into us, please use letter box to the left of the front gate.

If we have a printed prescription that you need to collect, please phone or e-mail and we will send it to the chemist of your choice.

Please consider signing up for electronic services to minimise contact. All our contact details and on-line services can be accessed through our website.

Complaints, Comments and Suggestions

Should you have reason to be dissatisfied with our service, please contact Serena Medina. She will inform you of our complaints procedure and investigate your complaint in line with the NHS complaints policy. Alternatively, you may contact PALS , whose details appear on the opposite page.

We constantly strive to improve our service and welcome your feedback. A box for comments and suggestions is supplied at reception. These will be discussed within the practice. Sadly we tend to receive feedback only when patients are not happy. Our staff work hard to care for you so we would be pleased to receive positive feedback if you think it is deserved. Perhaps you could drop a note into the comments box or even make an entry on the NHS Choices website.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website